STORE POLICY

Customer Care

At Aura Creation+, we are committed to providing exceptional customer service. Your satisfaction is our top priority. Here’s how we ensure a positive experience for all our customers:

Responsive Support: Our customer support team is available to assist you with any questions or concerns. You can reach us via email or phone.
Quality Assurance: We stand behind the quality of our products. If you are not completely satisfied with your purchase, please let us know, and we will work to make it right.
Easy Returns: We offer a straightforward return policy. If you need to return an item, follow our easy return process for a hassle-free experience.
Secure Shopping: Your safety and security are important to us. We use advanced security measures to protect your personal and financial information.
Continuous Improvement: We value your feedback and are constantly striving to improve our products and services. Please share your thoughts with us.

Privacy & Safety

Aura Creation+ is dedicated to safeguarding your privacy and ensuring the safety of your personal information. Here’s how we protect your data:

Data Collection: We collect only the information necessary to process your orders and provide a personalized shopping experience. This includes your name, contact details, and payment information.
Data Usage: The information we collect is used solely for order processing, customer service, and improving your shopping experience. We do not sell or share your data with third parties for marketing purposes.
Data Security: We use industry-standard encryption technologies to protect your data during transmission and storage. Our website is regularly monitored for security vulnerabilities and breaches.
Third-Party Services: We work with trusted third-party service providers to help us operate our business. These partners are required to maintain the confidentiality and security of your information.
Your Rights: You have the right to access, update, or delete your personal information at any time. If you have any concerns about your data privacy, please contact us, and we will address them promptly.

Terms of Service

1. Acceptance of Terms

By accessing and using the Aura Creation+ website, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

2. Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our site following any changes constitutes acceptance of those changes.

3. Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that the descriptions, images, or other content on our website are complete, accurate, reliable, current, or error-free.

4. Pricing and Payment

All prices are listed in [Currency] and are subject to change without notice. We accept various payment methods and ensure secure processing. By placing an order, you agree to pay the listed price for the products and any applicable taxes and shipping fees.

5. Shipping and Delivery

We aim to process and ship orders promptly. Delivery times are estimates and may vary based on location and other factors. We are not responsible for delays caused by carriers or unforeseen circumstances.

6. Returns and Refunds

Our return policy allows you to return items within 7 days of receipt for a refund or exchange, subject to certain conditions. Please refer to our Return Policy for detailed information.

7. Intellectual Property

All content on the Aura Creation+ website, including text, graphics, logos, and images, is the property of Aura Creation+ or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

8. Limitation of Liability

Aura Creation+ is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you for any claim arising from your use of our website or products is limited to the amount you paid for the product.

If you have any questions about these Terms of Service, please contact us at:

Aura Creation+

Tel: +61 452 640 880

Email: info@auracreation.com.au

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments